Stonly incident

Stonly guides and KBs unavailable

Resolved after 13 minutes, affecting Stonly Widget and Stonly customers KB's - location N and 1 more, on February 7, 2025.

monitoring Feb 07, 2025, 01:05 PM UTC

We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.

Started
Feb 07, 2025, 01:01 PM UTC
Resolved
Feb 07, 2025, 01:15 PM UTC
Duration
13m
Detected by Pingoru
Feb 07, 2025, 01:01 PM UTC

Affected components

Stonly WidgetStonly customers KB's - location NStonly customers KB's - location CStonly Guides

Update timeline

  1. investigating Feb 07, 2025, 01:01 PM UTC

    We're seeing an issue with our Javascript resources failing to load, making guides and KBs unavailable

  2. monitoring Feb 07, 2025, 01:04 PM UTC

    We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.

  3. monitoring Feb 07, 2025, 01:05 PM UTC

    We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.

  4. resolved Feb 07, 2025, 01:15 PM UTC

    This incident has been resolved.

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