Stacks AI incident

Stacks ERP Sync Database Performance degradation

Minor

Resolved after 4 hours 58 minutes, affecting Stacks Website and Stacks App (Authentication) and 1 more, on August 3, 2026.

monitoring Aug 03, 2026, 10:00 AM UTC

Stacks has observed performance degradation of our database due to the month-end close related activities. We have identified the rootcause and are working on resolving the bottlenecks and scaling up our databases by working with our provider.

Started: Aug 03, 2026, 10:00 AM UTC
Resolved: Aug 03, 2026, 02:58 PM UTC
Duration: 4h 58m
Detected by Pingoru: Aug 03, 2026, 10:00 AM UTC

Affected components

Stacks WebsiteStacks App (Authentication)Stacks Excel Assistant (Authentication)Stacks App (AI Transaction Matching)Stacks App (Background Sync)Stacks Excel Assistant (Records Upload)Stacks App (Workspace)Stacks Excel Assistant (Sync Sheets)Stacks Excel Assistant (Other)Stacks App (Other)

Update timeline

monitoring Aug 03, 2026, 10:00 AM UTC

Stacks has observed performance degradation of our database due to the month-end close related activities. We have identified the rootcause and are working on resolving the bottlenecks and scaling up our databases by working with our provider.
resolved Aug 03, 2026, 02:58 PM UTC

This incident has been resolved.

Your product runs on more than Stacks AI

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.