Degraded performance on Dashboard and Processing Payments

Update timeline

1. investigating Jun 26, 2026, 10:41 PM UTC

   We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.

2. investigating Jun 26, 2026, 10:57 PM UTC

   We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate. Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order

3. investigating Jun 26, 2026, 10:58 PM UTC

   We are continuing to investigate this issue.

4. investigating Jun 26, 2026, 10:59 PM UTC

   QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order

5. investigating Jun 26, 2026, 11:18 PM UTC

   We are actively investigating this issue. QR Code ordering continues to be the best workaround. We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.

6. identified Jun 26, 2026, 11:25 PM UTC

   The team has identified the problem. We are actively working on a resolution.

7. monitoring Jun 26, 2026, 11:33 PM UTC

   We have a fix in place and are seeing things return to normal. We continue to monitor the situation.

8. monitoring Jun 26, 2026, 11:40 PM UTC

   We are seeing performance come back online, but are continuing to monitor.

9. resolved Jun 27, 2026, 12:22 AM UTC

   The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.