SpotOn incident
Funding is delayed for Citizens Bank merchants (due to AWS Outage)
Resolved after 4 hours 30 minutes, affecting Deposits (TSYS) and Deposits (Worldpay), on October 20, 2025.
SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:01 PM UTC
Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants. TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.
- investigating Oct 20, 2025, 05:59 PM UTC
Worldpay has executed the wire transfer and we are confirming the receipt of funds.
- resolved Oct 20, 2025, 06:31 PM UTC
SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.
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