SpotOn incident
Dashboard + Reporting are not loading (due to AWS outage)
Resolved after 1 hour 49 minutes, affecting SpotOn Reporting and SpotOn Restaurant Dashboard, on October 20, 2025.
This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:41 PM UTC
Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
- monitoring Oct 20, 2025, 06:09 PM UTC
We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.
- resolved Oct 20, 2025, 07:30 PM UTC
This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.
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Amazon Web Services