SpotOn incident
Teamwork and Online Ordering Outage (due to AWS Outage)
Resolved after 2 hours 9 minutes, affecting SpotOn Online Ordering and Teamwork, on October 20, 2025.
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:06 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 09:21 PM UTC
The integrated clock-in with RPOS and Teamwork has been resolved. Online Ordering continues to be down and the team is exploring a workaround to remove the dependency impacted by AWS.
- investigating Oct 20, 2025, 10:15 PM UTC
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
- resolved Oct 20, 2025, 10:16 PM UTC
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
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