SpotOn incident

Gift Card Transaction Failures Due to Third Party Outage

Resolved after 7 hours 11 minutes, affecting Gift Cards, on October 29, 2025.

investigating Oct 29, 2025, 08:42 PM UTC

The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status

Started: Oct 29, 2025, 05:35 PM UTC
Resolved: Oct 30, 2025, 12:47 AM UTC
Duration: 7h 11m
Detected by Pingoru: Oct 29, 2025, 05:35 PM UTC

Affected components

Gift Cards

Update timeline

investigating Oct 29, 2025, 05:35 PM UTC

The team is investigating an issue with a third party Gift Card provider that is causing transaction to fail for some customers.
investigating Oct 29, 2025, 08:42 PM UTC

The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status
resolved Oct 30, 2025, 12:47 AM UTC

This incident has been resolved.

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