SpotOn incident

FreshKDS integration outage

Resolved after 2 hours 9 minutes, affecting SpotOn Reporting, on November 13, 2024.

monitoring Nov 13, 2024, 01:42 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 13, 2024, 12:07 AM UTC
Resolved
Nov 13, 2024, 02:16 AM UTC
Duration
2h 9m
Detected by Pingoru
Nov 13, 2024, 12:07 AM UTC

Affected components

SpotOn Reporting

Update timeline

  1. investigating Nov 13, 2024, 12:07 AM UTC

    We are investigating an issue that is impacting the ability for FreshKDS to take orders

  2. identified Nov 13, 2024, 01:16 AM UTC

    Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation.

  3. monitoring Nov 13, 2024, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2024, 02:16 AM UTC

    This incident has been resolved.

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