Resolved after 6 hours 7 minutes, affecting Metrics API - USA and Transmissions API - USA and 1 more, on May 13, 2025.
After a period of extended monitoring, we have confirmed the remediation has completely resolved the issue. Requests and error rates have been normal since 06:27UTC
Affected components
Update timeline
- investigating May 13, 2025, 05:22 AM UTC
We are investigating an unexpected but small increase in the percentage of API calls failing since 01:30UTC. Approximately 0.015% of API calls are failing with a HTTP 504 (Gateway timeout) error. We will update this incident as we have more information.
- investigating May 13, 2025, 05:52 AM UTC
We are still investigating. During the period, the error rate has remained low as initially reported, approximately ~0.015%.
- identified May 13, 2025, 06:26 AM UTC
We have identified the cause as a set of stale IPs for an upstream service. We are now validating the approach for remediation.
- resolved May 13, 2025, 11:29 AM UTC
After a period of extended monitoring, we have confirmed the remediation has completely resolved the issue. Requests and error rates have been normal since 06:27UTC
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