Resolved after 36 days 8 hours, affecting Ether SIM, on June 8, 2026.
The issue is considered resolved. Affected devices will need to be reset or power cycled to resume connectivity.
Affected components
Update timeline
- investigating Jun 08, 2026, 12:16 PM UTC
Particle is investigating multiple reports of cellular carriers in South Africa rejecting or not allowing data sessions to flow. The issue relates to B524 and M524 devices.
- identified Jul 09, 2026, 10:11 PM UTC
Particle is working closely with our cellular partners, their regional partners, and the local carriers to address this issue. On the 27th of June a networking change was implemented, and devices coming online since are able to pass data. Investigation into the root cause is ongoing.
- resolved Jul 14, 2026, 08:27 PM UTC
The issue is considered resolved. Affected devices will need to be reset or power cycled to resume connectivity.
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