Resolved after 3 hours 8 minutes, affecting E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) and B Series B523 SoM or Tracker T523 SoM, on October 30, 2024.
Devices are recovering and should resume operating normally.
Affected components
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1)B Series B523 SoM or Tracker T523 SoM
Update timeline
- investigating Oct 30, 2024, 08:37 AM UTC
The Particle team is investigating a decrease in online cellular devices. The platform remains stable.
- identified Oct 30, 2024, 09:19 AM UTC
The issue has been isolated to a specific cellular provider. Early signs of recovery has been observed.
- monitoring Oct 30, 2024, 09:27 AM UTC
Devices are recovering and should resume operating normally.
- resolved Oct 30, 2024, 11:46 AM UTC
The connectivity issues have resolved and online counts remain stable.
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