Resolved after 16 hours 5 minutes, affecting Cellular Connectivity and 2G/3G NorAm, on November 21, 2024.
Particle has observed full recovery and our partners confirmed that the remediation work has been finalised. The team will continue to monitor the situation.
Affected components
Update timeline
- investigating Nov 21, 2024, 12:12 AM UTC
The Particle team is investigating a decrease in online cellular devices. This affect to only devices deployed in US, in specific to the SKU E310
- investigating Nov 21, 2024, 12:12 AM UTC
We are continuing to investigate this issue.
- identified Nov 21, 2024, 02:22 AM UTC
The issue was identified, the cellular partner is working to solve this.
- identified Nov 21, 2024, 10:27 AM UTC
Work by our cellular partners is ongoing to restore connectivity. Some devices have shown recovery.
- monitoring Nov 21, 2024, 02:17 PM UTC
Particle has observed full recovery and our partners confirmed that the remediation work has been finalised. The team will continue to monitor the situation.
- resolved Nov 21, 2024, 04:17 PM UTC
This incident has been resolved.
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