Resolved after 7 hours 32 minutes, affecting Cellular Connectivity, on November 26, 2024.
A fix was implemented and the fleet is recovering. We are monitoring the results.
Affected components
Update timeline
- investigating Nov 26, 2024, 12:01 AM UTC
We are currently experiencing partial service degradation and investigating the issue to determine the root cause. Main affected carriers are Rogers, AT&T, and T-Mobile in North America. We are working with the network provider.
- identified Nov 26, 2024, 01:06 AM UTC
Affected SKUs are: -Electron 2G (G350) -Electron 3G (U260/ U270) -E Series 2G/3G (E310) The provider is currently investigating the incident.
- identified Nov 26, 2024, 01:28 AM UTC
Particle team identified small numbers of devices drop offline in other countries, some of these countries are: US, CA, GB, NL, DE, NZ, FR, PL, BE, NO, AU, BR, CH, JP
- monitoring Nov 26, 2024, 05:06 AM UTC
A fix was implemented and the fleet is recovering. We are monitoring the results.
- resolved Nov 26, 2024, 07:34 AM UTC
Connectivity has recovered and devices remain stable.
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