Resolved after 3 hours 45 minutes, affecting Ether SIM and 2G/3G NorAm, on January 2, 2025.
We're seeing resolution of the underlying issue deep in the network stack affecting 2G/3G on EtherSIM. Geographic distribution was largely isolated to Canada, but we did see some minor impact elsewhere. We will close this incident once we receive confirmation that the issue is resolved.
Affected components
Update timeline
- identified Jan 02, 2025, 03:50 PM UTC
Particle has observed and received confirmation that there's an active service degradation, primarily affecting a subset of 2G/3G devices connecting via EtherSIM in Canada. The issue has been escalated to the provider in question.
- identified Jan 02, 2025, 04:58 PM UTC
The scope of this incident has been increased to include all 2G/3G devices using EtherSIM, though the geographic spread is somewhat uneven to North America. We have received confirmation that work to resolve service is ongoing.
- monitoring Jan 02, 2025, 05:54 PM UTC
We're seeing resolution of the underlying issue deep in the network stack affecting 2G/3G on EtherSIM. Geographic distribution was largely isolated to Canada, but we did see some minor impact elsewhere. We will close this incident once we receive confirmation that the issue is resolved.
- resolved Jan 02, 2025, 07:36 PM UTC
This incident has been resolved.
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