Particle incident

Connectivity Incident

Resolved after 14 hours 55 minutes, affecting Cellular Connectivity and Ether SIM, on January 16, 2025.

monitoring Jan 17, 2025, 12:36 AM UTC

All signs point to a continued long tail recovery on this subset of sleepy EtherSIM devices struggling to complete their reconnect cycle.

Started
Jan 16, 2025, 11:20 PM UTC
Resolved
Jan 17, 2025, 02:15 PM UTC
Duration
14h 55m
Detected by Pingoru
Jan 16, 2025, 11:20 PM UTC

Affected components

Cellular ConnectivityEther SIM

Update timeline

  1. monitoring Jan 16, 2025, 11:20 PM UTC

    We are downgrading our previous incident report back to monitoring, as we are observing a small subset of sleepy EtherSIM devices have not fully recovered. Work is ongoing to re-validate the resolution of this issue.

  2. monitoring Jan 17, 2025, 12:36 AM UTC

    All signs point to a continued long tail recovery on this subset of sleepy EtherSIM devices struggling to complete their reconnect cycle.

  3. resolved Jan 17, 2025, 02:15 PM UTC

    This incident has been resolved.

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