Resolved after 5 days 2 hours, affecting SIM state management, on January 22, 2025.
Particle has identified a return to normal time-windows for SIM activation and deactivation requests for SIMs with the 89014 AT&T ICCID prefix.
Affected components
Update timeline
- identified Jan 22, 2025, 02:27 PM UTC
Particle is observing a slowdown on SIM activation / deactivation routines impacting SIMs with the 89014 AT&T ICCID prefix. Only a subset of SIMs are impacted. The issue has been escalated to the provider who is working to institute a fix.
- identified Jan 22, 2025, 10:14 PM UTC
This delay is still ongoing. Activation and deactivation requests are going through, but over the course of several minutes and in some cases hours. We are escalating to the provider in question for a faster return on this fix.
- identified Jan 22, 2025, 10:22 PM UTC
Upon further escalation, we're downgrading the severity of the issue -- SIM activations/deactivations *are* going through, but their status is being inaccurately reflected at several levels upstream. We will leave this status page up overnight simply to point users to the most accurate state of the situation.
- resolved Jan 27, 2025, 04:44 PM UTC
Particle has identified a return to normal time-windows for SIM activation and deactivation requests for SIMs with the 89014 AT&T ICCID prefix.
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