Resolved after 10 hours 5 minutes, affecting Cellular Connectivity, on March 30, 2025.
The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.
Affected components
Update timeline
- investigating Mar 30, 2025, 11:58 PM UTC
Particle is investigating a drop in EtherSIM device connectivity. More details to follow.
- investigating Mar 31, 2025, 12:27 AM UTC
Particle is closely monitoring a major network outage impacting EtherSIM devices and are treating this incident with the highest priority. Please stand by for updates.
- identified Mar 31, 2025, 12:39 AM UTC
Particle has identified the issue as a network provider issue and escalated with maximum veracity. We are starting to see some signs of recovery, but this is a preliminary judgment.
- identified Mar 31, 2025, 12:50 AM UTC
We are monitoring a moderately paced but active recovery.
- identified Mar 31, 2025, 01:57 AM UTC
The recovery process has slowed, but our network partners assure us that all resources are being directed to accelerating the recovery process. We are continuing to escalate.
- identified Mar 31, 2025, 03:01 AM UTC
We are continuing to monitor the recovery process, which continues to be very slow. About 35% of impacted devices have recovered.
- identified Mar 31, 2025, 07:13 AM UTC
The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.
- resolved Mar 31, 2025, 10:04 AM UTC
Device connectivity has resolved.
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