Resolved after 6 hours 19 minutes, affecting Cellular Connectivity and Ether SIM, on April 24, 2025.
Particle has confirmed that devices have recovered and are operating as expected.
Affected components
Update timeline
- investigating Apr 24, 2025, 06:46 AM UTC
Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.
- identified Apr 24, 2025, 07:17 AM UTC
Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.
- monitoring Apr 24, 2025, 11:58 AM UTC
Particle continues to monitor the situation and we have noted significant recovery, but a small subset of devices are still affected.
- resolved Apr 24, 2025, 01:05 PM UTC
Particle has confirmed that devices have recovered and are operating as expected.
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