Sorry incident

Upgraded our Ruby on Rails platform

Resolved after 2 hours 23 minutes, on October 2, 2026.

investigating Aug 18, 2026, 11:48 AM UTC

Today we completed an upgrade of the Ruby on Rails framework that powers Sorry™. This is a behind-the-scenes change with no intended visible impact for customers. Before switching production traffic, we ran our automated test suite against both framework versions, completed manual QA in staging, and monitored the upgrade under live production traffic. Performance and error rates have remained normal. Completing this work provides a stronger foundation for future platform improvements, allowing us to adopt newer framework capabilities through smaller, safer upgrades.

Started
Oct 02, 2026, 12:27 AM UTC
Resolved
Oct 02, 2026, 02:50 AM UTC
Duration
2h 23m
Detected by Pingoru
Oct 02, 2026, 12:27 AM UTC

Update timeline

  1. investigating Aug 18, 2026, 11:48 AM UTC

    Today we completed an upgrade of the Ruby on Rails framework that powers Sorry™. This is a behind-the-scenes change with no intended visible impact for customers. Before switching production traffic, we ran our automated test suite against both framework versions, completed manual QA in staging, and monitored the upgrade under live production traffic. Performance and error rates have remained normal. Completing this work provides a stronger foundation for future platform improvements, allowing us to adopt newer framework capabilities through smaller, safer upgrades.

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