Resolved after 1 hour 27 minutes, on July 14, 2026.
Our monitoring has shown the service to be stable over the past 30 minutes, and the Help Centre remains fully available. We appreciate your patience while this issue was being investigated and resolved.
Update timeline
- investigating Jul 14, 2026, 11:47 AM UTC
We've been alerted by our monitoring systems that the **Sorry™ Help Centre** is currently unavailable. If you need to get in touch with us, you can still contact our team using the in-app beacon or by emailing **[email protected]**. We're monitoring the situation closely and will share updates as soon as we receive more information from our service provider, Help Scout. Thank you for your patience.
- investigating Jul 14, 2026, 12:32 PM UTC
Our monitoring, along with confirmation from Help Scout, shows that the issue has recovered and the Sorry™ Help Centre is now available again. We'll continue to monitor the service and, if everything remains stable, we'll resolve this incident shortly.
- resolved Jul 14, 2026, 01:05 PM UTC
Our monitoring has shown the service to be stable over the past 30 minutes, and the Help Centre remains fully available. We appreciate your patience while this issue was being investigated and resolved.
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