Sorry incident

Intercom Messenger App: Configuration Fix

Resolved after 16 hours 6 minutes, on May 20, 2026.

investigating Mar 03, 2026, 04:17 PM UTC

We have patched an issue that was preventing some customers from completing the configuration flow when installing our Intercom Messenger App. This primarily affected accounts with multiple status pages. The app should now configure successfully for all accounts.

Started
May 20, 2026, 12:04 AM UTC
Resolved
May 20, 2026, 04:10 PM UTC
Duration
16h 6m
Detected by Pingoru
May 20, 2026, 12:04 AM UTC

Update timeline

  1. investigating Mar 03, 2026, 04:17 PM UTC

    We have patched an issue that was preventing some customers from completing the configuration flow when installing our Intercom Messenger App. This primarily affected accounts with multiple status pages. The app should now configure successfully for all accounts.

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