Resolved after 2 hours 23 minutes, on October 2, 2026.
We’ve fixed an issue where subscribers with a deactivated email address could be excluded from status updates entirely, even when they had another notification channel enabled. Updates will now continue through their other eligible channels, while delivery to the deactivated email address remains suppressed. Existing channel and Component preferences continue to apply. No action is needed.
Update timeline
- investigating Sep 03, 2026, 09:04 AM UTC
We’ve fixed an issue where subscribers with a deactivated email address could be excluded from status updates entirely, even when they had another notification channel enabled. Updates will now continue through their other eligible channels, while delivery to the deactivated email address remains suppressed. Existing channel and Component preferences continue to apply. No action is needed.
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