OpenAI incident

Subscription checkout failing

Minor Vendor's status page →

Resolved on May 28, 2026, affecting Login and Responses and 1 more.

resolved May 28, 2026, 05:27 AM UTC

Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout.

Started
May 28, 2026, 05:27 AM UTC
Resolved
May 28, 2026, 05:27 AM UTC
Duration
–
Detected by Pingoru
May 28, 2026, 05:27 AM UTC

Affected components

LoginResponsesFine-tuningImagesBatchAudioModerationsSoraCodex WebCodex API

Update timeline

  1. resolved May 28, 2026, 05:27 AM UTC

    Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout.

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