3rd party service disruptions due to cloudflare outage

Update timeline

1. investigating Dec 05, 2025, 09:17 AM UTC

   We have identified a widespread external technical issue, beginning on December 5, 2025, involving a major Cloudflare outage that is impacting several of our third-party service providers. As a result, a subset of customers may be experiencing intermittent disruptions or degraded performance for payment processing through affected payment methods. Our engineering teams are actively monitoring the situation and collaborating with our affected partners to mitigate the impact wherever possible. Please note that this event originates outside of our platform and influence. Our core systems remain fully operational. We will provide further updates as more information becomes available.

2. resolved Dec 05, 2025, 10:35 AM UTC

   The external technical issue related to the Cloudflare outage affecting several of our third-party service providers has now been fully resolved. All impacted services are operating normally again, and payment processing through previously affected payment methods has returned to standard performance levels. Our engineering teams have confirmed stability across all integrations, and no further impact is expected. Thank you for your patience while this incident was addressed.