SolarWinds Observability incident

Delayed Data Ingestion [EU-01]

Resolved after 1 hour 5 minutes, affecting Alerting and Logs, on July 13, 2026.

resolved Jul 13, 2026, 10:06 PM UTC

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

Started
Jul 13, 2026, 09:01 PM UTC
Resolved
Jul 13, 2026, 10:06 PM UTC
Duration
1h 5m
Detected by Pingoru
Jul 13, 2026, 09:01 PM UTC

Affected components

AlertingLogs

Update timeline

  1. investigating Jul 13, 2026, 09:01 PM UTC

    We are currently investigating an issue affecting log data ingestion for port-based log customers in the EU-01 region. As a result, affected customers may experience delays in log-based alert evaluations and in viewing recently ingested logs in the UI. Our team is actively working to resolve the issue, and we will provide another update within the hour.

  2. monitoring Jul 13, 2026, 09:58 PM UTC

    A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

  3. resolved Jul 13, 2026, 10:06 PM UTC

    The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

Your product runs on more than SolarWinds Observability

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →