Resolved after 3 hours 57 minutes, affecting Alerting and APM and 1 more, on March 3, 2026.
We’ve identified the root cause of the degraded Heroku metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. All other services for Logs, Metrics and Traces are operating normally. Next update in 1 hour.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Mar 03, 2026, 12:38 AM UTC
We’re currently investigating delay in Logs Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
- identified Mar 03, 2026, 01:02 AM UTC
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
- identified Mar 03, 2026, 01:55 AM UTC
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
- identified Mar 03, 2026, 02:52 AM UTC
We’ve identified the root cause of the degraded Heroku metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. All other services for Logs, Metrics and Traces are operating normally. Next update in 1 hour.
- resolved Mar 03, 2026, 04:35 AM UTC
The data ingestion issue has been resolved and systems are stable.
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