Socket incident
Delayed creation and updates for ticketing integrations
Resolved after 1 hour 50 minutes, affecting Ticketing, on October 16, 2026.
We have restored live functionality and are working on replaying older events that were missed during the incident window.
Affected components
Update timeline
- identified Oct 16, 2026, 07:28 AM UTC
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
- identified Oct 16, 2026, 08:01 AM UTC
We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.
- identified Oct 16, 2026, 08:42 AM UTC
We have restored live functionality and are working on replaying older events that were missed during the incident window.
- resolved Oct 16, 2026, 09:19 AM UTC
Replay completed. Tickets service has been restored to normal operations.
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