Resolved after 19 hours 57 minutes, affecting Service: Snap One DDNS [Luma, Wattbox, and other products], on June 3, 2026.
As of 10am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- identified Jun 03, 2026, 06:07 PM UTC
The team is currently experiencing an issue with Snap One DDNS services affecting wirepathdns.com, araknisdns.com, lumadns.com, and wattboxdns.com. While existing DDNS entries continue to function, new DDNS entries cannot be created, leading to an increase in support calls across the US and Canada. The issue spans multiple product lines and appears consistent across ISPs. Thanks, Your Snap One Engineering team
- monitoring Jun 04, 2026, 01:25 PM UTC
The fix has been applied and Snap One DDNS services are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Jun 04, 2026, 02:05 PM UTC
As of 10am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
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