Snap One incident
We have identified a problem with Control 4 services
Resolved after 59 minutes, affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more, on December 11, 2024.
As of 06:42 AM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- identified Dec 11, 2024, 10:44 AM UTC
We are aware of the impacts on Control 4 services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
- monitoring Dec 11, 2024, 10:57 AM UTC
A fix has been applied and these services are currently recovering and trending to nominal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Dec 11, 2024, 11:43 AM UTC
As of 06:42 AM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
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