Snap One incident

SnapAV.com log in issue

Resolved after 3 hours 11 minutes, affecting Website: snapav.com, on March 17, 2025.

resolved Mar 18, 2025, 01:22 AM UTC

We have resolved the log in incident and are continuing to monitor snapav.com performance. We apologize for any inconvenience this may have caused you.

Started
Mar 17, 2025, 10:10 PM UTC
Resolved
Mar 18, 2025, 01:22 AM UTC
Duration
3h 11m
Detected by Pingoru
Mar 17, 2025, 10:10 PM UTC

Affected components

Website: snapav.com

Update timeline

  1. investigating Mar 17, 2025, 10:10 PM UTC

    We are aware that some customers are having difficulty logging into snapav.com. However, those who are already logged in can use the website without issues. Our team is currently investigating this problem and will provide updates as more information becomes available.

  2. resolved Mar 18, 2025, 01:22 AM UTC

    We have resolved the log in incident and are continuing to monitor snapav.com performance. We apologize for any inconvenience this may have caused you.

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