Snap One incident
We have identified a problem with our Control4 update service
Resolved after 3 hours 58 minutes, affecting Service: Control4 Updates, on April 15, 2025.
As of 6:15 a.m. EDT, the situation was fully resolved. We will continue to investigate the root causes and focus on improving our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- identified Apr 15, 2025, 09:30 AM UTC
We are aware of the impacts on Control4 update service and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
- monitoring Apr 15, 2025, 10:19 AM UTC
The update service has stabilized and has returned to normal, you may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Apr 15, 2025, 01:29 PM UTC
As of 6:15 a.m. EDT, the situation was fully resolved. We will continue to investigate the root causes and focus on improving our services. Thank you for your patience and understanding. Your Snap One Engineering team
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