Snap One incident
C4 Remote Connections - Issue identified and fix applied. Returning to normal.
Resolved after 43 minutes, affecting Mobile App: Control4 OS 3.x Android and Mobile App: Control4 OS 3.x iOS and 1 more, on August 5, 2025.
As of 2pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- monitoring Aug 05, 2025, 05:36 PM UTC
The fix has been applied to the Control4 cloud infrastructure that handles remote connections. Performance metrics are returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Aug 05, 2025, 06:19 PM UTC
As of 2pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
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