Snap One incident
We have identified a problem with Composer Pro remote system connection
Resolved after 1 hour 53 minutes, affecting Service: Control4 Composer Pro, on August 19, 2025.
As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- identified Aug 19, 2025, 01:37 PM UTC
We are aware of the impacts on our Composer Pro remote system connections and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
- monitoring Aug 19, 2025, 02:59 PM UTC
The fix has been applied and Composer Pro remote access is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Aug 19, 2025, 03:31 PM UTC
As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
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