Resolved after 1 hour 6 minutes, affecting Email sending (SMTP service), on August 27, 2026.
This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.
Affected components
Update timeline
- identified Aug 27, 2026, 10:38 PM UTC
We have identified the issue causing some customers to experience connection issues and delivery delays (with emails remaining in the “Processed” state). Our team is working with urgency to resolve the issue and restore normal service.
- monitoring Aug 27, 2026, 11:01 PM UTC
A fix has been implemented, and we are continuing to monitor the results. Connection stability is improving, queue levels are dropping, and delayed emails are being processed.
- monitoring Aug 27, 2026, 11:21 PM UTC
We are continuing to monitor the situation. If you are still experiencing connection issues or delivery delays, please reach out to our support team for assistance.
- resolved Aug 27, 2026, 11:44 PM UTC
This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.
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