SMTP2GO incident
Delay in email events showing on the Activity page - AU region
Resolved after 10 hours 16 minutes, affecting Member Dashboard, on October 21, 2025.
The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.
Affected components
Update timeline
- identified Oct 21, 2025, 02:04 AM UTC
We are currently investigating a reporting delay that may affect some users in the AU region. Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient. Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.
- monitoring Oct 21, 2025, 03:00 AM UTC
The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.
- resolved Oct 21, 2025, 12:20 PM UTC
This incident has been resolved.
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