Resolved after 10 hours 44 minutes, affecting Email sending (SMTP service), on March 31, 2026.
A resolution has been implemented and we're continuing to monitor. While the backlog of "Processed" emails is clearing, clients may notice a temporary delay in event updates (such as the "Delivered" status) appearing in the Activity page reporting. These records are being processed and will be fully updated shortly.
Affected components
Update timeline
- investigating Mar 31, 2026, 11:08 PM UTC
We are investigating an issue causing delays in email delivery in the AU region. These emails will appear as "Processed" on the "Reports > Activity" page. Our engineering team is currently working to identify the root cause and restore normal processing speeds as quickly as possible.
- identified Mar 31, 2026, 11:58 PM UTC
The issue has been identified, and a fix is being implemented.
- identified Apr 01, 2026, 02:09 AM UTC
A preliminary fix is being implemented and the backlog of processed email is being worked through.
- monitoring Apr 01, 2026, 05:28 AM UTC
A resolution has been implemented and we're continuing to monitor. While the backlog of "Processed" emails is clearing, clients may notice a temporary delay in event updates (such as the "Delivered" status) appearing in the Activity page reporting. These records are being processed and will be fully updated shortly.
- resolved Apr 01, 2026, 09:53 AM UTC
This incident has been resolved.
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