Resolved after 4 hours 57 minutes, affecting Email sending (SMTP service), on September 30, 2026.
"Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
Affected components
Update timeline
- investigating Sep 30, 2026, 12:28 AM UTC
A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”. Our development team is actively investigating the issue and working to resolve it as a matter of urgency. We apologise for any inconvenience and will provide further updates as more information becomes available.
- identified Sep 30, 2026, 01:01 AM UTC
The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
- monitoring Sep 30, 2026, 02:08 AM UTC
A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
- monitoring Sep 30, 2026, 03:27 AM UTC
"Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
- resolved Sep 30, 2026, 05:25 AM UTC
This incident has been resolved.
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