Resolved after 2 days 3 hours, affecting Web Application, on October 26, 2026.
We apologize for the issue. It was fully resolved on October 26, 2026. Due to this issue, no data was collected between October 23, 2026 at 21:30 UTC and October 26, 2026 at 12:40 UTC. We apologize for the inconvenience and thank you for your understanding.
Affected components
Update timeline
- investigating Oct 26, 2026, 05:57 AM UTC
We are currently experiencing an issue with Smartlook login. Some users may see a 504 Gateway Timeout error when attempting to access their accounts. Our Development team is aware of the issue and is actively working on a fix.
- investigating Oct 26, 2026, 06:01 AM UTC
We are continuing to investigate this issue.
- identified Oct 26, 2026, 09:26 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 26, 2026, 09:27 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 26, 2026, 02:37 PM UTC
We are currently monitoring the service before providing final confirmation that the issue has been fully resolved.
- monitoring Oct 26, 2026, 02:38 PM UTC
The fix has been released, and users can now log in to Smartlook again.
- monitoring Oct 26, 2026, 02:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2026, 09:09 AM UTC
We apologize for the issue. It was fully resolved on October 26, 2026. Due to this issue, no data was collected between October 23, 2026 at 21:30 UTC and October 26, 2026 at 12:40 UTC. We apologize for the inconvenience and thank you for your understanding.
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