SmartBear Outage History
SmartBear is up right nowPingoru has recorded 61 incidents for SmartBear: 61 in the last 12 months and 28 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 24 of 720 (3%) |
| May 2026 | 11 | 379 of 744 (51%) |
| June 2026 | 10 | 612 of 720 (85%) |
| July 2026 | 10 | 372 of 744 (50%) |
| August 2026 | 15 | 100 of 744 (13%) |
| September 2026 | 7 | 238 of 720 (33%) |
| October 2026 | 5 | 209 of 589 (35%) |
Incidents, newest first
Major July 14, 2026 Swagger: Issues in connecting to the Pactflow UI in certain regions 17h 57m User Interface, PactFlow Authentication
Started Jul 14, 2026, 05:20 AM UTC· resolved Jul 14, 2026, 11:18 PM UTC
- investigating Jul 14, 2026, 05:20 AM UTC
We are currently experiencing issues with one of our regions, which can result in connection to the User Interface being dropped, or unable to authenticate. Our team is aware of the problem and is working to resolve it as quickly as possible. Further updates will be provided as more information becomes available. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
- monitoring Jul 14, 2026, 06:04 AM UTC
The issues causing inability to access to PactFlow UI in certain region has now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
Major July 8, 2026 Swagger: Errors publishing contracts to PactFlow 1d Pact publication and retrieval
Started Jul 08, 2026, 11:19 PM UTC· resolved Jul 09, 2026, 11:34 PM UTC
- monitoring Jul 08, 2026, 11:19 PM UTC
The issues causing errors when publishing contracts to PactFlow have now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
Minor July 8, 2026 Bitbar Testing Cloud: Tunnel service in the EU region 6h 14m Appium Broker EU, Desktop Hub EU
Started Jul 08, 2026, 07:42 AM UTC· resolved Jul 08, 2026, 01:57 PM UTC
- investigating Jul 08, 2026, 07:42 AM UTC
The tunnel service in the EU region is experiencing issues. The team is investigating.
- monitoring Jul 08, 2026, 10:20 AM UTC
A fix has been implemented and we are monitoring the results.
Major July 7, 2026 Zephyr Cloud: Issue accessing the Test Cycle edit view 5h 18m Zephyr Cloud (US), Zephyr Cloud (EU)
Started Jul 07, 2026, 09:00 AM UTC· resolved Jul 07, 2026, 02:19 PM UTC
- identified Jul 07, 2026, 02:07 PM UTC
We identified an issue when trying to open the Test Cycle edit view.
Minor July 7, 2026 Bitbar Testing Cloud: Unavailability of Windows VMs in the EU region. 13d 1h Desktop Hub EU
Started Jul 07, 2026, 07:29 AM UTC· resolved Jul 20, 2026, 09:12 AM UTC
- identified Jul 07, 2026, 07:29 AM UTC
Azure is experiencing a capacity issue in the EU region which affects the availability of the Windows VMs in BitBar.
- monitoring Jul 15, 2026, 07:42 AM UTC
A fix has been implemented and we are monitoring the results.
Critical July 6, 2026 QMetry: QMetry Outage - US Instance 2h 45m QTM APP US
Started Jul 06, 2026, 06:32 PM UTC· resolved Jul 06, 2026, 09:18 PM UTC
- identified Jul 06, 2026, 06:32 PM UTC
The US QMetry instance is experiencing a system disruption, and we are investigating the issue.
- monitoring Jul 06, 2026, 06:37 PM UTC
US QMetry is accessible again, we will continue to monitor for any issues.
Critical June 24, 2026 AlertSite: Los Angeles, CA - NextLink Monitoring Location Outage 10h 32m Los Angeles, CA - NextLink
Started Jun 24, 2026, 08:36 PM UTC· resolved Jun 25, 2026, 07:09 AM UTC
- identified Jun 24, 2026, 08:36 PM UTC
We are experiencing an outage with our monitoring nodes in Los Angeles, CA - NextLink since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical June 23, 2026 AlertSite: Philadelphia, PA - XO Monitoring Location Outage 8h 49m Philadelphia, PA - XO
Started Jun 23, 2026, 07:09 AM UTC· resolved Jun 23, 2026, 03:58 PM UTC
- investigating Jun 23, 2026, 07:09 AM UTC
We are experiencing an outage with our monitoring nodes in Philadelphia, PA - XO since 11:20:18 PM . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Notice June 20, 2026 Stoplight: Stoplight Infrastructure Maintenance Window 17m Stoplight Platform, Elements, API Docs (api-docs.io)
Started Jun 20, 2026, 09:25 AM UTC· resolved Jun 20, 2026, 09:43 AM UTC
- investigating Jun 20, 2026, 09:18 AM UTC
Stoplight will be performing scheduled maintenance on our platform during a window beginning at 8:30 PM US Central Time (01:30UTC) on June 21st, 2026.Based on our data points and testing, there may be periods of downtime on the Stoplight Platform during the maintenance window.
- investigating Jun 20, 2026, 09:24 AM UTC
We are continuing to investigate this issue.
Critical June 13, 2026 AlertSite: Zurich, Switzerland - Monitoring Location Outage 2d 2h Zurich, Switzerland
Started Jun 13, 2026, 01:09 PM UTC· resolved Jun 15, 2026, 03:14 PM UTC
- identified Jun 13, 2026, 01:09 PM UTC
We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical June 12, 2026 Bitbar Testing Cloud: BitBar service unavailability 5h 18m Cloud UI, API Access
Started Jun 12, 2026, 04:31 AM UTC· resolved Jun 12, 2026, 09:49 AM UTC
- identified Jun 12, 2026, 04:31 AM UTC
We are currently experiencing BitBar service unavailability. Several services are affected, and access to BitBar is limited.
- monitoring Jun 12, 2026, 08:05 AM UTC
A fix has been implemented and we are monitoring the results.
Major June 10, 2026 Zephyr Cloud: Authorization error with Atlassian 10h 59m Zephyr Cloud (US), Zephyr Cloud REST API (US), Zephyr Cloud (EU), Zephyr Cloud REST API (EU) and 1 more
Started Jun 10, 2026, 04:30 AM UTC· resolved Jun 10, 2026, 03:29 PM UTC
- investigating Jun 10, 2026, 03:16 PM UTC
Some tenants are facing error due to authorization errors, unable to use Zephyr.
- identified Jun 10, 2026, 03:17 PM UTC
The issue is connected to an incident with Atlassian: https://jira-software.status.atlassian.com/incidents/c436c8y239dv We are following up with the to understand the timeline for fixing it.
Major June 10, 2026 CucumberStudio: Test run functionality affected 1h 15m CucumberStudio Application
Started Jun 10, 2026, 03:19 AM UTC· resolved Jun 10, 2026, 04:35 AM UTC
- investigating Jun 10, 2026, 03:19 AM UTC
We are currently working on a fix for the issue that has reoccurred affecting the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries. Apologies for the inconvenience caused.
- identified Jun 10, 2026, 03:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2026, 04:13 AM UTC
A fix has been implemented and we are monitoring the results.
Notice June 9, 2026 CucumberStudio: Test run functionality not working properly 4h 26m CucumberStudio Application
Started Jun 09, 2026, 11:22 AM UTC· resolved Jun 09, 2026, 03:48 PM UTC
- investigating Jun 09, 2026, 11:22 AM UTC
We are currently investigating an issue that has affected the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries.
- identified Jun 09, 2026, 03:05 PM UTC
The issue has been identified and a fix is being implemented.
Minor June 8, 2026 Swagger: Intermittent 403 errors from GitHub Actions 18d 2h Verification Results, Deployments & Releases, Can-I-Deploy, Pact publication and retrieval
Started Jun 08, 2026, 11:30 PM UTC· resolved Jun 27, 2026, 02:00 AM UTC
- investigating Jun 08, 2026, 11:30 PM UTC
We are aware that some customers are experiencing intermittent 403 errors when accessing Swagger Contract Testing from GitHub Actions runners. We are currently investigating the cause. Retrying the failed step typically succeeds in the meantime. We will provide an update as the situation progresses.
- monitoring Jun 11, 2026, 11:53 PM UTC
We are actively working with our upstream providers to resolve this issue. In the meantime, if you are experiencing this problem, please report it to the Microsoft Security Response Center (MSRC) at https://msrc.microsoft.com/report/. Additional reports help raise visibility and may assist in expediting the investigation and resolution. We will continue working with our providers on our side and will share further updates as they become available.
Critical May 28, 2026 AlertSite: AlertSite UXM Dashboard Unavailability 6h 27m UXM Dashboard, UXM Document Manager, UXM Account Summary
Started May 28, 2026, 10:38 AM UTC· resolved May 28, 2026, 05:06 PM UTC
- investigating May 28, 2026, 10:38 AM UTC
We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses
- identified May 28, 2026, 12:25 PM UTC
The issue has been identified and the team is working through recovery efforts.
- identified May 28, 2026, 02:00 PM UTC
Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.
- monitoring May 28, 2026, 04:27 PM UTC
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Minor May 26, 2026 AlertSite: Denver, CO- Monitoring Location Outage 38d 9h Denver, CO
Started May 26, 2026, 05:08 AM UTC· resolved Jul 03, 2026, 02:48 PM UTC
- investigating May 26, 2026, 05:08 AM UTC
We are currently experiencing degraded performance with our monitoring nodes in Denver, CO. Our team is actively working to resolve the issue as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite
Critical May 12, 2026 AlertSite: Fort Lauderdale, FL Monitoring Location Outage 1h 19m Fort Lauderdale, FL
Started May 12, 2026, 06:25 PM UTC· resolved May 12, 2026, 07:44 PM UTC
- identified May 12, 2026, 06:25 PM UTC
We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. Monitoring Locations - North America - Las Vegas, NV
Minor May 8, 2026 QMetry: QMetry Intermittent Service Disruption Due to AWS Issue 2d 22h QTM APP US, QTM REPORT US
Started May 08, 2026, 08:44 AM UTC· resolved May 11, 2026, 06:51 AM UTC
- investigating May 08, 2026, 08:44 AM UTC
QMetry experienced intermittent unresponsiveness due to an AWS service issue and some users may have received error messages.
Major May 8, 2026 AlertSite: Dashboard Data Availability Issue 3d 3h UXM Dashboard
Started May 08, 2026, 03:09 AM UTC· resolved May 11, 2026, 06:31 AM UTC
- investigating May 08, 2026, 03:09 AM UTC
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
- identified May 08, 2026, 07:43 AM UTC
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Minor May 7, 2026 AlertSite: Some Monitors Currently Experiencing Failures 6h 38m Atlanta, GA, Buenos Aires, Argentina, Amsterdam - The Nederlands, Atlanta, GA - ATT Wireless and 79 more
Started May 07, 2026, 01:31 PM UTC· resolved May 07, 2026, 08:09 PM UTC
- investigating May 07, 2026, 01:31 PM UTC
We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.
Critical April 30, 2026 AlertSite: Las Vegas, NV - Monitoring Location Outage 6d 21h Las Vegas, NV
Started Apr 30, 2026, 06:37 AM UTC· resolved May 07, 2026, 03:58 AM UTC
- investigating Apr 30, 2026, 06:37 AM UTC
We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- investigating May 06, 2026, 09:57 AM UTC
We are currently experiencing degraded performance with our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore full service as quickly as possible. Some monitoring checks may be delayed or intermittently impacted during this time. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.
Major April 24, 2026 AlertSite: Network Fluctuation at Minneapolis, MN 6h 12m Minneapolis, MN
Started Apr 24, 2026, 10:30 AM UTC· resolved Apr 24, 2026, 04:43 PM UTC
- investigating Apr 24, 2026, 10:30 AM UTC
Dear Customer, We are currently experiencing network fluctuations at one of our servers in Minneapolis, MN. As a result, some customer monitors are being skipped or are not receiving the required profiles to run, and overall network traffic has increased. Our team is actively working to resolve the issue as quickly as possible. We sincerely appreciate your understanding and patience during this time. We will keep you updated with any significant developments.
- monitoring Apr 24, 2026, 12:26 PM UTC
The issue has been resolved, and we are currently monitoring the situation.