SmartBear incident

QMetry: QMetry Outage - EU Instance

Resolved after 3 hours 22 minutes, affecting QTM APP EU and QTM REPORT EU, on August 26, 2026.

monitoring Aug 26, 2026, 11:38 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 26, 2026, 10:51 AM UTC
Resolved
Aug 26, 2026, 02:14 PM UTC
Duration
3h 22m
Detected by Pingoru
Aug 26, 2026, 10:51 AM UTC

Affected components

QTM APP EUQTM REPORT EU

Update timeline

  1. investigating Aug 26, 2026, 10:51 AM UTC

    The EU QMetry instance is experiencing a system disruption, and we are investigating the issue.

  2. monitoring Aug 26, 2026, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2026, 11:06 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Aug 26, 2026, 11:12 AM UTC

    We are currently investigating this issue.

  5. monitoring Aug 26, 2026, 11:38 AM UTC

    A fix has been implemented and we are monitoring the results.

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