SmartBear incident
BugSnag SaaS at bugsnag com: Issues with the Traces and Spans API
Resolved after 1 day 22 hours, affecting BugSnag OTLP Trace Reporting API, on October 1, 2026.
A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
Affected components
Update timeline
- investigating Oct 01, 2026, 02:34 PM UTC
We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.
- investigating Oct 01, 2026, 08:18 PM UTC
We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.
- monitoring Oct 02, 2026, 06:38 PM UTC
A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
Your product runs on more than SmartBear
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services