SmartBear incident

QMetry: QMetry Authentication Failures

Resolved after 27 minutes, affecting QTM APP US and QTM APP EU, on August 17, 2026.

monitoring Aug 17, 2026, 10:50 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 17, 2026, 10:37 PM UTC
Resolved
Aug 17, 2026, 11:05 PM UTC
Duration
27m
Detected by Pingoru
Aug 17, 2026, 10:37 PM UTC

Affected components

QTM APP USQTM APP EU

Update timeline

  1. investigating Aug 17, 2026, 10:37 PM UTC

    We are currently investigating QMetry authentication issues. Users may see errors while trying to login.

  2. monitoring Aug 17, 2026, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

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