Skyvera incident

Issue with E-Commerce order submissions on Sandbox from Elastic UI

Resolved after 23 hours 45 minutes, affecting CloudSense Sandbox Environment, on February 23, 2025.

resolved Feb 24, 2025, 04:21 AM UTC

It has been confirmed that the issue has now been resolved. Please contact support in case of any issues and we will be happy to assist.

Started
Feb 23, 2025, 04:35 AM UTC
Resolved
Feb 24, 2025, 04:21 AM UTC
Duration
23h 45m
Detected by Pingoru
Feb 23, 2025, 04:35 AM UTC

Affected components

CloudSense Sandbox Environment

Update timeline

  1. investigating Feb 23, 2025, 04:35 AM UTC

    We are currently investigating an issue where E-Commerce order submissions are failing from the Elastic UI on sandboxes . Our team is actively working to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Feb 23, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2025, 04:21 AM UTC

    It has been confirmed that the issue has now been resolved. Please contact support in case of any issues and we will be happy to assist.

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