Resolved after 1 day 6 hours, affecting End User Portal NA, on October 12, 2026.
This incident has been confirmed resolved, the Cloudvoice portal is now loading as expected.
Affected components
End User Portal NA
Update timeline
- investigating Oct 12, 2026, 08:45 PM UTC
We are currently investigating an issue with the Cloudvoice portal (https://cloudvoice.kandy.io/), does not load. Users see "Kong Error".
- monitoring Oct 13, 2026, 08:55 AM UTC
The issue has been identified and fixed and we are currently monitoring
- resolved Oct 14, 2026, 03:38 AM UTC
This incident has been confirmed resolved, the Cloudvoice portal is now loading as expected.
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