Skyvera incident

Problems with auto-fullfillment returning 404 errors

Resolved after 20 hours 31 minutes, affecting Order & Subscription Management and Security, on November 13, 2025.

resolved Nov 14, 2025, 03:10 PM UTC

Our investigation has determined that the "(404) Not Found" errors are originating from Google Ad Manager (GAM). This indicates an issue on Google's side and is not related to the CloudSense platform. The incident can be tracked via Google’s official status page: https://ads.google.com/status/publisher/incidents/UjDUDxUnwHJUAZfvRJUL

Started
Nov 13, 2025, 06:39 PM UTC
Resolved
Nov 14, 2025, 03:10 PM UTC
Duration
20h 31m
Detected by Pingoru
Nov 13, 2025, 06:39 PM UTC

Affected components

Order & Subscription ManagementSecurity

Update timeline

  1. investigating Nov 13, 2025, 06:39 PM UTC

    We are currently investigating errors with fullfillment returning 404 errors

  2. monitoring Nov 13, 2025, 08:59 PM UTC

    A fix has been implemented to address failures to refresh OAuth2 credentials, and we are monitoring the results

  3. monitoring Nov 14, 2025, 10:27 AM UTC

    We are continuing to monitor the situation and have confirmed that we have not seen the recent errors for the last two hours. Thank you for your continued patience as we work towards a resolution.

  4. monitoring Nov 14, 2025, 10:30 AM UTC

    We are continuing to monitor the situation and have seen no further errors occurring.

  5. resolved Nov 14, 2025, 03:10 PM UTC

    Our investigation has determined that the "(404) Not Found" errors are originating from Google Ad Manager (GAM). This indicates an issue on Google's side and is not related to the CloudSense platform. The incident can be tracked via Google’s official status page: https://ads.google.com/status/publisher/incidents/UjDUDxUnwHJUAZfvRJUL

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