Resolved after 1 day 16 hours, affecting CloudSense and Digital Commerce - Elastic, on January 19, 2026.
No issues have been reported related to this. We are continuing to monitor this.
Affected components
CloudSenseDigital Commerce - Elastic
Update timeline
- investigating Jan 19, 2026, 09:39 AM UTC
We are currently investigating an issue that is impacting mainly e-commerce for both EU & APAC Regions. we are working on this with top priority
- monitoring Jan 19, 2026, 05:03 PM UTC
Our team has identified and implemented a fix that we believe fixed the issue. We are monitoring the logs.
- monitoring Jan 20, 2026, 03:38 AM UTC
No issues have been reported related to this. We are continuing to monitor this.
- resolved Jan 21, 2026, 02:32 AM UTC
This incident has been resolved.
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