Skyvera incident
Kandy - UAE Region – WebSocket Connection Failures Affecting Login and Calling
Resolved after 1 day 1 hour, affecting End User Portal UAE and Call Services UAE and 1 more, on April 9, 2026.
The issue affecting login and connection attempts in the UAE region for Kandy has been fully resolved. Services have stabilized, and users should now be able to log in and connect normally across impacted platforms.
Affected components
Update timeline
- investigating Apr 09, 2026, 11:43 AM UTC
We are currently investigating an issue affecting users in the UAE region, where login and connection attempts may fail across multiple platforms.
- investigating Apr 09, 2026, 11:44 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 09, 2026, 12:07 PM UTC
The issue affecting login and connection attempts in the UAE region for Kandy has been mitigated, and services are now recovering. We are currently monitoring the system to ensure stability and full resolution.
- resolved Apr 10, 2026, 12:49 PM UTC
The issue affecting login and connection attempts in the UAE region for Kandy has been fully resolved. Services have stabilized, and users should now be able to log in and connect normally across impacted platforms.
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