Resolved after 6 days 3 hours, affecting Call Services UAE, on May 12, 2026.
The incident affecting inbound calls in the UAE region for Kandy has been resolved. Services remain stable, and monitoring has been completed with no further issues reported.
Affected components
Update timeline
- investigating May 12, 2026, 09:59 PM UTC
We are aware of an issue affecting inbound calls in the UAE region for Kandy and we are currently investigating.
- monitoring May 13, 2026, 04:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 09:17 PM UTC
We continue to monitor the fix, and we are also working on a permanent fix to prevent future issues.
- monitoring May 14, 2026, 09:13 PM UTC
Calls remain stable and we continue to monitor. Please reach out via a support ticket if you observe any further issues.
- monitoring May 15, 2026, 03:37 AM UTC
No new issues reported. We are continuing to monitor.
- monitoring May 18, 2026, 04:05 AM UTC
We are continuing to monitor the service for another 24 hours. No new issues have been reported since the fix was applied.
- monitoring May 18, 2026, 10:12 AM UTC
We are continuing to monitor the service. No new issues have been reported since the fix was applied.
- monitoring May 18, 2026, 10:19 AM UTC
We are continuing to monitor the service. No new issues have been reported since the fix was applied.
- resolved May 19, 2026, 01:08 AM UTC
The incident affecting inbound calls in the UAE region for Kandy has been resolved. Services remain stable, and monitoring has been completed with no further issues reported.
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