Resolved after 23 hours 21 minutes, affecting Call Services NA, on May 19, 2026.
On May 19th at 9:40 UTC, there was a dark fiber disturbance in the CU metro area, affecting Metro Connect and Equinix Fabric customers. This incident resulted in a loss of redundancy for protected services and outages for unprotected services. The issue was resolved by the provider. The services were fully restored by May 19 at 09:48 UTC. As of now, the service is stable.
Affected components
Update timeline
- identified May 19, 2026, 07:51 AM UTC
We are currently monitoring a provider-reported fiber cable damage impacting Kandy US Call Services. The provider has advised that an 864 fiber cable was partially cut and is part of a near fully utilized system. Emergency maintenance is required to complete repairs. Field teams have secured the required materials and are preparing to excavate and replace approximately 3,000 feet of cable. Restoration activities are currently pending completion of the customer impact notification process. Once notifications are completed, the provider has indicated that a waiting period of approximately one hour will be observed before excavation and repair work can begin. At this time, an estimated time of restoration (ETR) is not yet available. We will continue to monitor the situation closely and provide further updates as more information becomes available.
- identified May 19, 2026, 09:43 AM UTC
The provider has confirmed that customer notifications for the emergency maintenance was sent and restoration activities have now commenced. Repair operations began at 07:41 hrs UTC with field teams actively engaged onsite in executing the restoration work. We will continue to closely monitor progress and provide timely updates as further information becomes available.
- identified May 19, 2026, 11:48 AM UTC
The provider has scheduled an emergency maintenance, which is currently ongoing with a planned end date: 19 May at 20:00 UTC. We will keep monitoring the service status and provide the latest updates when possible.
- resolved May 20, 2026, 07:13 AM UTC
On May 19th at 9:40 UTC, there was a dark fiber disturbance in the CU metro area, affecting Metro Connect and Equinix Fabric customers. This incident resulted in a loss of redundancy for protected services and outages for unprotected services. The issue was resolved by the provider. The services were fully restored by May 19 at 09:48 UTC. As of now, the service is stable.
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