Resolved after 3 hours 49 minutes, affecting section-2713 (Control panel at my.sirv.com) and section-2713 (Sirv API) and 1 more, on December 19, 2024.
The issue has been resolved. An unusually large number of servers failed at the same time. Sirv is designed to continue normal operation during a server outage and all systems did continue as normal, but some file uploads failed. We are considering what possible changes could be made to assist in such situations in future.
Affected components
Update timeline
- investigating Dec 19, 2024, 02:20 PM UTC
A server fault is causing some file uploads to fail for a limited number of accounts. The issue is being resolved. If you experience failed uploads, please pause and try again later.
- resolved Dec 19, 2024, 06:09 PM UTC
The issue has been resolved. An unusually large number of servers failed at the same time. Sirv is designed to continue normal operation during a server outage and all systems did continue as normal, but some file uploads failed. We are considering what possible changes could be made to assist in such situations in future.
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